Q. I get errors after installing an update where WinSwim throws errors on finding or accessing data in the installation folder.
Also, have issues accessing the sample.mdb when in the installation folder with
"Operation must use updateable query".
There is a behavior of Windows 7 where the User Account Control (UAC) of Windows will keep a cache of the
initial installation of WinSwim in the VirtualStore folder. This happens when you update WinSwim from a
user account that is NOT an Administrator with privledges to update the installation folder. This
ultimately causes WinSwim to not find a current file since Windows is redirecting WinSwim to a cache
folder without WinSwim's knowledge. Ultimately, this causes an error when a update adds a new field
or control field.
When using UAC on Windows 7, you may not have administrator access to open and change files
in the installation folder because your user account has insufficient privilages.
Easiest thing to do is always install the software or let WinSwim install update while you are
using an Administrator user account. If you find errors happening after a software update, then you may
want to try uninstalling the software and installing the new software from a complete installation.
Or, you can open the Local Security Policy and disable UAC (see below). I use these settings and
never had this issue arrise.
Q. Get a "1607: Unable to install installshield Scripting Runtime" error during
This is caused because the setup attempts to download the current Microsoft Installation
Engine and the Installshield script options when installing. These need to be manually
installed before installation by downloading and installing the Installshield script
options at http://www.installengine.com/cert02/isengine/isscript.msi
and the Microsoft MSI engine at
Refer to the Microsoft KB article at
http://support.microsoft.com/kb/888019 or http://support.microsoft.com/kb/292539
for more information on fixing.
Make sure you have an internet connection and login in as administrator access when attempting the
installation to assure the scripting engine can be downloaded and you have sufficient permissions
to install new software.
Q. Windows 7 64-bit Compatibility Statement
There can be issues with 64-bit version of Windows with compatibility to the MS DAO access to MS-Access databases.
I've seen reported errors on Windows 7 64-bit pertaining to missing MSXML3.DLL and Crystal Reports throwing
an error for "File Integrity Error". Typically, these problem are without SP1 or using the SP1 pre-release v.741. Windows 64-bit support of Microsoft Jet and DAO needed for accessing the database
is questionable (i.e. untested). To assure full compatibility we recommend using the 32-bit version of Windows 7.
Q. Are you getting "Error = (-2147217900) : Unknown?" errors?
After a lot of investigation this was determined to be caused by XP SP2 versions
of Microsoft Jet DLL's being installed by TMLite on XP SP3 machines. If you get
this error you need to verify that you have the correct version of the msjet40.dll
(4.0.9511.0), msjint40.dll (4.0.9502.0), msjter40.dll (4.0.9502.0) and msjtes40.dll (4.0.9502.0) installed
into the c:\windows\system32 folder. If you cannot find these versions, re-install
the SP3 by finding the download at
Microsoft XP SP3 Download and reinstalling the service pack. Then, register
the DLL's with REGSVR32.EXE correctly by entering "regsvr32.exe c:\windows\system32\msjet40.dll".
Reference How to obtain the latest service pack for the Microsoft Jet 4.0 Database Engine for more information
on MSJet40.Dll versions.
Q. Exported Word from Crystal Reports are blocked. How can I unblock these Word
In 2007 Microsoft released an update to Office 2003 that blocked certain types of
old files from being opened. A similar feature is included in Office 2007
by default. This blocking was included because of security concerns (the older
documents can provide an entry point for malicious code), but the wholesale blocking
of these file types is not a practical solution if you have old data you must access.
When you attempt to open a blocked file, you receive one of the messages below:
You are attempting to open a file type that is blocked by your registry policy setting.
You are attempting to open a file that was created in an earlier version of Microsoft
Office. This file type is blocked from opening in this version by your registry
If you are attempting to open a blocked file in Office 2007 you can get around the
problem by placing the file in what is known as a “Trusted Location.” Trusted locations
are folder that you specifically designate; Microsoft recommends that you not designate
your entire My Documents folder as trusted, and instead create a folder inside My
Documents that you designate as a Trusted Location.
Follow the steps below to create such a folder, and then tell Office to trust it.
1. In Windows, open your “My Documents” folder (there should be an icon on your
2. Select File->New
3. Rename the folder, and then copy the file(s) you’re trying to open into the folder.
4. Start Word or Excel (depending on the file you’re trying to open), then go to
Office Button->Word Options or Office Button->Excel Options
5. Select “Trust Center”
6. Select “Trust Center Settings…”
7. Select “Trusted Locations”
8. Browse until you find the folder containing the file you want to open. It should
be in “My Documents”
9. When you have the folder selected, use “OK” to close all of the dialog boxes.
10. You should now be able to use File->Open to open the file that was previously
Q. Does Winswim work on a Apple Mac?
Winswim is written to work on a Windows XP or Vista operating system. That
being said, there are virtual Windows you can run under Apple OS from VMware that
might work for you. I have not tested the software or know if it works on a virtual
XP running on VMware Fusion, but you can try it. Look at
VMWare Fusion for more information.
Q. Is WinSwim compatible with Microsoft Vista?
On occasion you may come across an application that, when you come to launch it,
refuses to launch or some features do not work due to insufficient user permissions.
For example, with WinSwim it will launch but some of the buttons provide no action
when pressed without an error being displayed. When this happens it usually
indicates that Windows requires your permission to launch the application. in this
situation it is advisable to use the Run as Administrator option.
By using the Run as Administrator option you can allow this application to run once
without the need for full administrator privileges.
- Locate the applications icon or short cut and Right click on it
- From the Drop Down Menu select the Run As Administrator option
- Now click the application icon or short cut and it should run
- When the User Account Control (UAC) message appears enter the appropriate credentials
if you are logged on as a standard user, and click the Submit button
- If you are the Administrator and UAC is not configured to always require credentials,
just Click the Continue button and the application should start and all buttons
Q. When sending using the critical error dialog, I get a sending error.
You should attempt a few steps to verify the problem. The first is to make
sure you are attached to the Internet when you press the "Send Error Report"
button. If you continue to get an authorization error, download the latest
update from the download page. If it continues,
please click on the "click here" link and cut/paste the error into an
email and send it to email@example.com.
Q. Errors are displayed during reports with dialogs complaining about missing PDBDAO.DLL
The PDBDAO.DLL file has been replaced by the P2BDAO.DLL file. If you see this error
look at the properties for this file with Windows Explorer and verify that the version
is 22.214.171.124. If the version is not this version or lesser value you have a previous
version of Crystal Reports on this computer. WinSwim will NOT overwrite Crystal
Report files even if it is a previous version. You will need to uninstall this older
version and re-install WinSwim to install the newer files.
Q. How do I change the language translation or create my own translation?
WinSwim has been architected so you can change the translation if you have the proper
tools. To do a translation you need use a product, such as ResHacker to change
the resource file DLL. You can download ResHacker by
clicking here. Use this product to change the Winswim<LCID>.DLL
where the <LCID> is the language code. 1033=English and 3082=Spanish.
You can make additional changes for the report and wizard texts in the "language.xml"
files that are in the installation directories under the LCID directory. To
override the LCID being use by WinSwim when started, setup a <LCID>nnnn</LCID>
XML in the "Winswim/Defaults" path in the Winswim.xml file.
If you have questions or create a translation, please send the translation to me
or ask question by sending email to firstname.lastname@example.org.
Q. I get an error in the installation saying WinSwim requires Microsoft Jet 4.0
or MDAC 2.8. How do I get this installed?
WinSwim now ships without the Microsoft MDAC or Jet 4.0 database support files.
These are normally part of Windows XP, but may not be on your Windows 95/98/Me system.
To get these, go to the Microsoft site,
http://msdn.microsoft.com/en-us/data/aa937730.aspx. and find latest MDAC.
Q. The software will not open the database or I get errors viewing the reports?
WinSwim now ships without the Microsoft MDAC or Jet 4.0 database support files.
These are necessary for Winswim to open the database and to view reports.
By removing these files, the download size is drastically reduced about 20MB.
In most cases, the correct MDAC and Jet 4.0 is included on your Windows XP release.
But, if you are using Windows 98 or NT you will need to go to the
Microsoft site and install the correct MDAC and Jet 4.0 latest release.
Q. How do I override the language and see the software in
Spanish instead of English?
WinSwim will sense the default language and automatically switch to Spanish from
English. But, you may have installed Windows in English and just want to see
the software in Spanish. To do this, you would edit the Winswim.xml
file in the installation directory and insert "<LCID>c0a</LCID>"
into the xml file. Note: This is a "c" then a "0" (zero)
then an "a". To support English, remove this code to select the
Windows default or change to "409".
Q. When I try to print deck cards, I get the message "Error opening file.
File could not be opened LaneSlips." Then it says Open database session
This error has occurred when an incompatible version of Crystal Reports is installed
on the computer. Hy-tek Lite II installs Crystal Reports and can cause this
issue. Also, the older version of WinSwim 2.5.x installed Crystal Reports
6.0 and was upgraded to 8.5 in the 2.6 version of WinSwim.
You should look at the c:\windows\system32\crpe32.dll version from the properties
window in Windows Explorer. The version of crpe32.dll MUST be 8.5.x.x.
If not, your going to have problems and not be able to view or print reports.
You must uninstall the incompatible version of Crystal Reports before reinstalling
WinSwim from the download page. The problem is that just
uninstalling Hy-tek will not remove these files and you must do it manually (see
Manually uninstall Crystal Reports:
These files are installed by WinSwim and should be deleted or renamed before reinstalling
to refresh Crystal Reports to the proper 8.5 release level. Delete these files from
the locations specified AND if present in the "c:\windows" or "c:\windows\system"
folders. Be warned that some software can put the files in many locations.
If after re-installation you still have problems, open the Microsoft System Info
Utility from WinSwim using the Help | About | System Info... button. Look at the
Software | Loaded Modules section looking for these files and make sure the version
is NOT less than 8.x.x.x. If you continue to have issues then save out the .NFO
file from this utility and email to WinSwim Support.
Install WinSwim Support Files:
The support files that contain the OCX/DLL's for the Windows controls needed by
WinSwim and the Crystal Report 8.5 runtime files are contained in the
WinSwim Support Files
download. You can alternately use this to update your computer for these files.
This is different than installing the entire package as this does not contain the
Microsoft MDAC update 2.8, MS Jet 4.0 files and the WinSwim package.
Q. I for some reason can't get the program to down load. I have windows 98
& keep getting a fatal error 1603 during installation what can I do to fix this
The Installshield support site has some recommendations about that error in a knowledgebase
Q: During installing I get a dialog saying Installshield is downloading INSTMSIA.EXE
and the setup then hangs?
During running the WSWIM250.EXE a dialog pops up during the install saying it's
downloading the Instmsia.exe. During the installation the latest Instmsia.exe
is downloaded and installed from the Internet. If you see this dialog you
should do the installation while signed on the Internet so the setup can install
the latest install setup files.
Q: I have installed WinSwim already and just want to get the latest changes.
What do I do?
The changes for WinSwim are contained in updates that are available on the website.
If you don't find what you want, just email email@example.com
and we will find what you need.
Q: When I try to run the Windows installer I get an error message during setup initialization
Error 1608: Unable to create Install Driver instance.
This error indicates that InstallShield was unable to successfully install one of
its key components using the “ISScript.msi” file. You can solve this problem by
downloading the file from here
and double clicking on it. Other critical errors can be caused by the Microsoft
Windows Installer not present. You can solve this problem by downloading the
file from here and double
clicking on it. Once you have done this, try running the WinSwim installer again.
Q. Can not open the database.
There are some sporadic problems reported with computers running Windows 98 Second
Edition. The symptoms show that WinSwim can't successfully open the sample.mdb
This is caused by not having all the data access files needed to use an Access 2000
database. This problem can be resolved by installing the MDAC 2.5 RTM or the
MDAC 2.6 RTM release with the Jet 4.0. See Microsoft Knowledgebase articles
Q239114, Q271908 or go to the Microsoft
MDAC site and install the latest MDAC that contains the Jet 4.0 release
for Access 2000.
Q. Office Calendar Control Not Working
Sometimes the calendar control mscal.ocx version 126.96.36.19915 doesn't function correctly
on Windows 98 and Windows XP platforms. A newer version of the mscal.ocx version
10.0.0.2601 calendar control distributed with Access 2000 sometimes resolves this
The symptom is you get a '-2147417848 (80010108)' : Automation
error when you open the Edit | Options... dialog from
Download the mscal.zip file and
read the instructions contained within the archive to install a newer version of
Or, you can disable the calendar control by passing the \dc option to WinSwim
from within the short-cut appended to the Target name.